Account and billing

Everything about your Pro license in one place: finding your key, cancelling, changing your card, and fixing the usual problems.

Manage or cancel your subscription

Sign in to the billing portal with the email address you used at purchase (you get a one-time sign-in link by email; there is no password). There you can cancel, resume, change the payment method and see your invoices.

Manage or cancel my subscription

If you cancel, Pro stays active until the end of the period you have paid for, then the extension returns to the Free plan. Nothing is lost: your exports are files on your computer and CommentCrate keeps no account data about your comments.

Where is my license key?

In the purchase email from Lemon Squeezy and in the billing portal, next to your subscription. Open the extension, expand Pro license, paste the key and press Activate.

Pro does not work

"This license key was not recognised." Copy the key again without spaces. Keys from a different product or test purchase do not work.
"Already used on 3 devices." One license works on up to 3 browsers. On a device you no longer use, open the extension, expand Pro license and press Deactivate this device. If that device is gone, write to support@commentcrate.com with your order number and we will free a place.
"Not active (cancelled or expired)." Check the subscription in the billing portal: a failed card payment, a cancellation or a refund ends the license.
"Could not reach the license server." Check your connection and open the extension again. Pro keeps working offline for a few days, and the license is re-checked about once a day.
"The answer could not be verified." Update the extension to the latest version from the Chrome Web Store.
"Too many attempts." Wait a minute and try again.

Refunds and problems

The refund rules are on the refund policy page. To ask for a refund or report a problem, write to support@commentcrate.com from the email address you used at purchase, with your order number and what happened. Please do this before you contact your bank: we answer quickly.

Contact

CommentCrate, İzmir, Türkiye — support@commentcrate.com